Welcome to Renewable Network ("we," "us," or "our"), operated at renewable-network.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our marketplace for solar panels and renewable energy products. Please read this policy carefully. By using our platform, you consent to the practices described herein.
1. Information We Collect
We collect information that you provide directly as well as information gathered automatically when you use our platform:
- Account Information: Name, email address, phone number, shipping and billing addresses when you register or place an order.
- Payment Information: Payment method details processed through our secure payment partners. We do not store full credit or debit card numbers on our servers.
- Seller Verification Data: Business registration documents, tax identification numbers (GSTIN), and bank account details for seller onboarding and payouts.
- Usage Data: IP address, browser type, device information, pages visited, time spent on pages, referral URLs, and clickstream data.
- Solar Calculator Inputs: Location, roof area, electricity consumption, and other details you provide when using our solar potential calculator.
- Communications: Messages sent through our platform, customer support correspondence, and product reviews.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling orders, including shipping and delivery coordination.
- Managing your account and providing customer support.
- Verifying seller identities and facilitating marketplace transactions.
- Personalizing your experience, including product recommendations and solar savings estimates.
- Sending transactional communications such as order confirmations, shipping updates, and payment receipts.
- Sending promotional communications about new products, offers, and renewable energy news (with your consent, and you may opt out at any time).
- Improving our platform, analyzing trends, and conducting research to enhance our services.
- Detecting and preventing fraud, abuse, and security threats.
- Complying with legal obligations and enforcing our Terms of Service.
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with the following parties:
- Sellers and Buyers: Necessary order and contact information is shared between buyers and sellers to complete transactions.
- Service Providers: Third-party partners who assist with payment processing, shipping, email delivery, analytics, and cloud hosting.
- Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for core functionality such as authentication, shopping cart, and checkout.
- Analytics Cookies: Help us understand how visitors interact with our platform so we can improve it.
- Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.
5. Data Security
We implement industry-standard technical and organizational measures to protect your information, including encryption of data in transit (TLS/SSL), secure server infrastructure, access controls, and regular security audits. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breaches in accordance with applicable law.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at the email address listed below.
7. Children's Privacy
Our platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Your continued use of the platform after any changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: